Job Title: Store Manager
Location: Jacobs Clothing LTD, Bristol
Salary: Competitive + Benefits

About Us:
Jacobs Clothing LTD is a well-established independent business that’s passionate about delivering high-quality fashion and a fantastic customer experience. As we continue to expand, we’re looking for a dedicated and energetic Store Manager to lead our Bristol store. This is a hands-on role for someone who thrives in a fast-paced retail environment and is ready to take our store to the next level!

Job Overview:

As Store Manager, you will be responsible for the daily operations of the store, ensuring everything runs smoothly from opening to closing. You’ll oversee a small but dedicated team, manage inventory, handle customer queries, maintain a pristine store environment, and drive both in-store and online sales. This role will require you to be organized, proactive, and customer-focused, with an eye for visual merchandising and a knack for problem-solving.

Key Responsibilities:

Store Operations & Management:

• Opening & Closing: Open the store in the morning and ensure the security of the store by locking up at night.
• Store Presentation: Maintain the store's cleanliness and visual appeal throughout the day. This includes setting up rails, tidying shelves, and ensuring displays are up-to-date.
• Stock Replenishment: Replenish stock as needed, especially after sales, and handle the stock from the previous day’s collections.
• Stockroom Management: Ensure the stockroom is well-organized, easy to navigate, and fully stocked with necessary retail equipment (bags, tags, stationery, etc.).

Customer Service:

• Provide excellent customer service, including assisting with product queries and sales.
• Operate the till, process transactions, and manage customer returns or exchanges.
• Engage with customers and provide a personalized shopping experience.

Sales & Inventory Management:

• Stock Takes: Conduct regular stock checks to ensure accurate inventory levels and prevent stock loss.
• Log Stock: Log new stock deliveries and replenish shelves as necessary. Upload stock to platforms such as Vend, Shopify, Depop, and Vinted.
• Stock Buying: Handle the purchasing of stock, managing relations with suppliers and ensuring the store remains well-stocked with on-trend items.

Online & Social Media:

• Instagram & Content Creation: Manage daily Instagram content creation, post regularly according to the schedule, and respond to messages and queries.
• Platform Sales: Manage online sales on platforms like Shopify, Depop, and Vinted, including handling customer messages and processing orders.
• Flat Lays & Photography: Create flat lays for new product drops and ensure that product images are uploaded to the relevant platforms.

Administration & Reporting:

• Log daily sales in the sales book and update the team via the WhatsApp group chat.
• Ensure accurate financial transactions, including banking cash and managing petty cash.
• Keep track of all retail equipment and supplies, ensuring the store is fully stocked with necessary materials.

Visual Merchandising & Store Development:

• Proactively think ahead to refresh and update store displays, keeping the store visually exciting for returning customers.
• Stay on top of trends to curate a modern and attractive store presentation.

Problem Solving & Initiative:

• Handle customer complaints, operational issues, and other challenges with a solutions-focused attitude.
• Take initiative to improve store operations and processes, ensuring everything runs smoothly.

Relationship Building & Seller Management:

Maintain strong working relationships with suppliers and sellers to ensure stock is ordered and delivered efficiently.

Set up new sellers, close down previous sellers, and manage day-to-day communication.

• Loss Prevention:
• Oversee stock loss prevention strategies and implement measures to reduce shrinkage.

Key Requirements:

• Previous retail experience in fashion or apparel.
• Strong knowledge in designer, streetwear clothing.
• Strong leadership skills, with the ability to manage and motivate a team.
• Excellent customer service skills and a proactive attitude.
• Experience with inventory management, stock takes, and online platforms (Vend, Shopify, Depop, Vinted).
• Creative flair for visual merchandising and a keen eye for detail.
• Ability to work efficiently under pressure and multitask.
• Strong communication skills and the ability to manage various administrative duties.
• A good understanding of social media, particularly Instagram, and how to create engaging content.
• Problem-solving abilities and a solutions-driven approach.
• Experience in managing stock loss and theft prevention strategies.

Benefits:

• Competitive salary 
• Employee discount on all store products.
• Career progression opportunities within a growing company.
• Full training and ongoing development.

How to Apply:
If you're a proactive, driven individual with a passion for retail and fashion, we want to hear from you! Please send your CV and cover letter detailing your experience and why you’d be a great fit for the role to careers@jacobs-store.com

Jacobs Clothing LTD is an equal opportunity employer. We welcome applications from all backgrounds.