Returns and Exchange Policy

Returns and Exchange Policy

At Jacobs, we strive to provide you with high-quality products and a positive shopping experience. We understand that there may be instances where you may need to return a product, and we are here to assist you with our Returns Policy.

1. Eligibility for Returns:

1.1 Products must be returned within 14 days of the purchase date.

1.2 The item must be unused, and in the same condition as when you received it.

1.3 Products without "if this tag is removed you can't return item" can not be returned.

2. How to Initiate a Return:

2.1 To initiate a return, please contact our customer service team at info@jacobs-store.com or call us on +44 7387991227

3. Return Shipping:

3.1 Customers are responsible for the cost of return shipping, except in cases where the product is defective or the return is a result of our error.

3.2 We recommend using a trackable shipping method to ensure that your return is received

3.3 Upon sending we advise you to notify us of tracking and shipping courier

4. Refund Process:

4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

4.2 If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment.

5. Exchanges:

5.1 Exchanges are non negotiable. 

6. Defective or Damaged Products:

6.1 If you receive a defective or damaged product, please contact us immediately. We will arrange for return and refund.

7. Changes to this Policy:

7.1 We reserve the right to update or modify this Returns Policy at any time without prior notice. The latest version will be posted on our website.

If you have any questions or concerns about our Returns Policy, please contact our customer service team at jacobsparkstreet@gmail.com or +44 7387991227

Thank you for shopping with Jacobs. We appreciate your business.